The Role of Servitization and Smart Product-Service Systems in the Industry
Abstract
In the current decade of digitalisation, industries are focusing on product customers and its services to please customers with better performance and security and fulfilling their commitment to make the market smart as well as its customers. In that case, this study has aimed to investigate the servitization and smart product-service systems influence in the industries by using information and communication technologies (ICT), Cyber-Physical System (CPS), smart connected product (SCP) and Internet-of-Things (IoT). The study finds out that, servitization transforms the traditional business model into the digital or online business model and helps the customers to link with the technology. It also provides benefits and profits to the manufacturers of the industries, has been proved from the overall study that was the main curiosity point of the researcher behind choosing the topic. Hence, the discussion has added a value creation feature to the whole study while aiming and discussing the most relevant factors of servitization.
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References
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