Technostress Creators in the Workplace: A Literature Review and Future Research Needs in Accounting Education

  • Shafinaz Lyana Abu Talib Faculty of Accountancy, Universiti Teknologi MARA, Cawangan Selangor Kampus Puncak Alam Bandar Puncak Alam, 42300, Puncak Alam, Selangor, Malaysia.
  • Mohd Abdullah Jusoh Faculty of Management and Economics, Universiti Pendidikan Sultan Idris, 35900, Tanjong Malim, Perak, Malaysia.
  • Fatin Adilah Razali Faculty of Accountancy, Universiti Teknologi MARA, Cawangan Selangor Kampus Puncak Alam Bandar Puncak Alam, 42300, Puncak Alam, Selangor, Malaysia.
  • Naqiah Binti Awang Faculty of Accountancy, Universiti Teknologi MARA, Cawangan Pahang Kampus Raub, 26400, Raub, Pahang, Malaysia.
Keywords: Technostress, Technostress creators, Information Technology, COVID-19


In these modern times, technology has changed almost all aspect of our lives, regardless of personal life, business or education. Technology has transformed the way people work since it is a tool for making people's working and personal lives more efficient. However, there are some people who are unable to adjust to new computer technologies and are referred to as having technostress, a modern sickness of adaptability that can present itself as an inability to accept computer technology. Regrettably, little attention has been paid to the issue of technostress and professional experience. Techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty were the causes. Workplace technology is frequently intended to increase productivity and improve organizational performance; yet, little consideration has been made to the impact on employees. As a result of the extensive use of ICT in the workplace and everyday life, technostress is becoming a significant issue. Subsequently, as a result of global preventive efforts used to stop the virus's spread, technostress became more severe during the COVID-19 pandemic. Thus, this paper intends to review the impact of technostress creators on employees (techno-overload, techno-complexity, techno-insecurity, techno-insecurity, and techno-uncertainty) and provide future insights for the future research in this area, specifically from the accounting profession and education perspectives. This review paper discovered mixed evidences regarding the consequences of technostress creators (techno-overload, techno-invasion, techno-insecurity, techno-complexity, and techno-uncertainty) in the workplace based on the chosen papers.


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How to Cite
Abu Talib, S. L., Jusoh, M. A., Razali, F. A. and Awang, N. (2022) “Technostress Creators in the Workplace: A Literature Review and Future Research Needs in Accounting Education”, Malaysian Journal of Social Sciences and Humanities (MJSSH), 7(7), p. e001625. doi: 10.47405/mjssh.v7i7.1625.