Influence of Creative Climate, Knowledge Management Practices, and Organizational Innovation towards Organizational Resilience: A Case Study of Malaysian Public Service Agencies

  • Abidah Harun Alias Faculty of Educational Studies, University of Putra Malaysia (UPM)
  • Ismi Arif Ismail Faculty of Educational Studies, University of Putra Malaysia (UPM)
  • Siti Noormi Alias Faculty of Educational Studies, University of Putra Malaysia (UPM)
  • Zoharah Omar Faculty of Educational Studies, University of Putra Malaysia (UPM)
Keywords: creative climate, knowledge management practices, organizational innovation, organizational resilience, public service agencies


Creative climate, knowledge management practices, and organizational innovation have been identified by previous researchers affect the organizational resilience. Nevertheless, a variety of results with regards to creative climate, knowledge management practices, and organizational innovation were reported in literatures. Thus, this study was conducted to investigate on creative climate, knowledge management practices, and organizational innovation model that affect organizational resilience in Malaysian public service agencies. A total of 359 respondents that consists of middle and senior public managers were involved encompassing 25 ministries in Malaysia. The final model derived from this study showed that seven dimensions of creative climate, three dimensions of knowledge management practices, and three dimensions of organizational innovation that fit into the organizational resilience model. It is hoped that the findings of this study would add a new insight in studying some complexities associated with organizational resilience in Malaysian public service agencies.


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How to Cite
Alias, A., Ismail, I. A., Alias, S. N. and Omar, Z. (2019) “Influence of Creative Climate, Knowledge Management Practices, and Organizational Innovation towards Organizational Resilience: A Case Study of Malaysian Public Service Agencies”, Malaysian Journal of Social Sciences and Humanities (MJSSH), 4(3), pp. 22 - 32. doi: 10.47405/mjssh.v4i3.208.

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