Influence of Creative Climate, Knowledge Management Practices, and Organizational Innovation towards Organizational Resilience: A Case Study of Malaysian Public Service Agencies
Keywords:
creative climate, knowledge management practices, organizational innovation, organizational resilience, public service agencies
Abstract
Creative climate, knowledge management practices, and organizational innovation have been identified by previous researchers affect the organizational resilience. Nevertheless, a variety of results with regards to creative climate, knowledge management practices, and organizational innovation were reported in literatures. Thus, this study was conducted to investigate on creative climate, knowledge management practices, and organizational innovation model that affect organizational resilience in Malaysian public service agencies. A total of 359 respondents that consists of middle and senior public managers were involved encompassing 25 ministries in Malaysia. The final model derived from this study showed that seven dimensions of creative climate, three dimensions of knowledge management practices, and three dimensions of organizational innovation that fit into the organizational resilience model. It is hoped that the findings of this study would add a new insight in studying some complexities associated with organizational resilience in Malaysian public service agencies.
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References
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Jahrami, H., & Buheji, M. J. (2013). Competitiveness of Government Organizations through Customer Satisfaction in a Knowledge Economy: Study in the Kingdom of Bahrain. Journal of Public Administration and Governance, 3(4), 61-68.
Jayasingam, S., Ansari, M. A., Ramayah, T., & Jantan, M. (2013). Knowledge management practices and performance: are they truly linked? Knowledge Management Research & Practice, 11(3).
Kamaruddin, K., & Abeysekera, I. (2013). Intellectual Capital and Public Sector Performance. Studies in Managerial and Financial Accounting, 27, 1-187.
Kamalahmadi, M., & Parast, M. M. (2016). A review of the literature on the principles of enterprise and supply chain resilience: Major findings and directions for future research. International Journal of Production Economics, 171(1), 116-133.
Koh, W. T. H., & Wong, P. K. (2005). Competing at the Frontier: The Changing Roles of Technology Policy in Singapore’s Economic Strategy. Technological Forecasting & Social Change, 72, 255-285.
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Kumar, N., & Che Rose, R. (2012). The impact of knowledge sharing and Islamic work ethic on innovation capability. Cross Cultural Management International Journal, 19(2), 142-165.
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Mafabi, S., Munene, J. C., & Ahiauzu, A. (2015). Creative climate and organisational resilience: the mediating role of innovation. International Journal of Organizational Analysis, 23(4), 564-587.
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Massaro, M., Dumay, J., & Garlatti, A. (2015). Public sector knowledge management: a structured literature Review. Journal of Knowledge Management, 19(3), 530-558.
McLean, L. D. (2005). Organizational culture’s influence on creativity and innovation: a review of the literature and implications for human resource development. Journal of Advances in Developing Human Resources, 7(2), 226-246.
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Moghimi, S., & Subramaniam, I. D. (2013). Employees’ Creative Behaviour: The Role of Organizational Climate in Malaysian SMEs. International Journal of Business and Management, 8(5), 1-12.
Mohamad, M. H., Daud, Z., & Yahya, K. K. (2014). Impact on employees’ good governance Characteristics, the role of transformational Leadership as determinant factor. International Journal of Science, Environment and Technology, 3(1), 320-338.
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Shafiq, M., Tasmin, R., Takala, J., Qureshi, M. I., & Rashid, M. (2017). Relationship of Blue Ocean Strategy and Innovation Performance: An Empirical Study. City University Research Journal, Special Issue: AIC, Malaysia, 74-80.
Shanker, R. L. (2013). The impact of transformational leadership on organisational climate for innovation, innovative work behaviour and organisational performance in government-linked companies. Australia: Charles Sturt University.
Siddiquee, N. A. (2008). Service delivery innovations and governance: the Malaysian experience. Journal of Transforming Government: People, Process and Policy, 2(3), 194-213.
Vaccaro, I. G., Jansen, J. J. P, Van Den Bosch F. A. J., & Volberda, H. W. (2012). Management Innovation and Leadership: The Moderating Role of Organizational Size. Journal of Management Studies, 49(1), 28-51.
Valsania, S. E., Moriano, J. A., & Molero, M. (2016). Authentic leadership and employee knowledge sharing behavior: Mediation of the innovation climate and workgroup identification. Leadership & Organization Development Journal, 37(4), 487-506.
Wang, C. L., & Ahmed, P. K. (2004). The development and validation of the organizational innovativeness construct using confirmatory factor analysis. European Journal of Innovation Management, 7(4), 303-313.
Zain, M., & Kassim, N. M. (2012). The Influence of Internal Environment and Continuous Improvements on Firms Competitiveness and Performance. Procedia - Social and Behavioral Sciences, 65, 26-32.
Zhou, Q., Hirst, G., & Shipton, H. (2017). Promoting Creativity at Work: The Role of Problem-Solving Demand. Applied Psychology, 61(1), 56-80.
Ali, K. A. M., & Buang, M. (2016). Study on Factors that Influence Innovation in Malaysian Public Sector. Journal of Advanced Research in Business and Management Studies, 4(1), 60-73.
Amabile, T. M. (1997). Motivating creativity in organizations: On doing what you love and loving what you do. California Management Review, 40, 39-58.
Andriopoulos, C., & Lowe, A. (2000). Enhancing organisational creativity: the process of perpetual challenging. Management Decision, 38(10), 734-742.
Awang, Z. (2012). A handbook of Structural Equation Modeling Using AMOS. Shah Alam: Universiti Teknologi MARA Publication.
Basadur, M., & Gelade, G. A. (2006). The role of knowledge management in the innovation process. Creativity and Innovation Management, 15(1), 45-62.
Bawden, R., & Ortun, Z. (2002). The concept of process management. The Learning Organisation, 9(3), 132-139.
Bhamra, R., Burnard, K., & Dani, S. (2015). Resilence. The Concept, Literature Review and Future Directions. In R. Bhamra (Ed.) Organizational Resilience. Concepts, Integration and Practice, 3-29.
Blanco, J. M. M., & Botella, J. L. M. (2016). What contributes to adaptive company resilience? A conceptual and practical approach. Development and Learning in Organizations. An International Journal, 30(4), 17-20.
Bloch, C., & Bugge, M. (2013). Public Sector Innovation - From theory to measurement, Structural Change and Economic Dynamics, 27, 133-145.
Caverley, N. (2005). Civil Service resiliency and coping. International Journal of Public Sector Management, 18(5), 401-413.
Chow, C. W., Shields, M. D., & Wu, A. (1999). The importance of national culture in the design of and preference for management controls for multi-national operations. Accounting, Organizations and Society, 24(5/6), 441-461.
Cohen, W. M., Richard, R. N., & John, P. W. (2002). Links and Impacts: The Influence of Public Research on Industrial R&D. Management Science, 48, 1-23.
Creswell, J. W. (2012). Educational research: Planning, conducting, and evaluating quantitative and qualitative research (4th Ed.). Boston, MA: Pearson.
Curry, A. (1999). Innovation in Public Service Management. Managing Service Quality. An International Journal, 9(3), 180-190.
Darroch, J. (2003). Developing a measure of knowledge management behaviours and practices. Journal of Knowledge Management, 7(5), 41-45.
Deselnicu, D. C., Rusu, C., & Martin, I. (2007). Innovation process and competitiveness Romanian SMEs.
Doroodian, M., Ab Rahman, M. N., Kamarulzaman, Y., & Muhamad, N. (2014). Designing and Validating a Model for Measuring Innovation Capacity Construct. Hindawi Publishing Corporation Advances in Decision Sciences, 2-11.
Ekvall, G. (1996). Organisational climate for creativity and innovation. European Journal of Work and Organisational Psychology, 5(1), 105-123.
Eleventh Malaysian Plan. (2016-2020). Economic Planning Unit, Prime Minister’s Office, Putrajaya, Malaysia.
Etzkowitz, H., Andrew, W., Christiane, G., & Branca, R. C. T. (2000). The Future of the University and the University of the Future: Evolution of Ivory Tower to Entrepreneurial Paradigm. Research Policy 29, 313-330.
Etzkowitz, H., & Loet, L. (2000). The Dynamics of Innovation: From National Systems and Mode 2 to a Triple Helix of University-Industry-Government Relations. Research Policy 29, 109-123.
Fani, A. A., & Fard, D. H. (2015). Knowledge Management and Organizational Resilience in Iranian Public Organizations. Journal of Information and Knowledge Management, 5(7), 32-43.
Fani, A. A., Fard, D. H., & Yakhkeshi, H. (2015). Organizational Learning and Organizational Resilience. Knowledge Management as a Mediator in Public Organizations of Iran. Journal of Developing Country Studies, 5(13), 64-76.
García-Morales, V. J., Matías-Reche, F., & Hurtado-Torres, N. (2008). Influence of transformational leadership on organizational innovation and performance depending on the level of organizational learning in the pharmaceutical sector. Journal of Organizational Change Management, 21(2), 188-212.
George, D., & Mallery, P. (2009). SPSS for Windows step by step: A simple guide and reference, 17.0 update (10th Ed.). Boston: Allyn & Bacon. Gertner, D., Roberts, J. & Charles, D. (2011). University-industry collaboration: a CoPs approach to KTPs. Journal of Knowledge Management, 15(4), 625-647.
Hair, J. R., Joseph, F., William, C., Barry, J. B., Babi Rolph, E., & Anderson (2010): Multivariate Data Analysis (7th edition).
Hamel, G., & Valikangas, L. (2003). The quest for resilience. Harvard Business Review, 81(9), 52-63.
Hofstede, G. (1997). Cultures and organizations: Software of the mind. McGraw-Hill, New York, NY.
Ismail, M., & Ramly, E. S. (2011). Career aspirations of Malaysian research and development professionals in the knowledge economy. Journal of European Industrial Training, 35(6), 606-622. https://doi.org/10.1108/03090591111150121
Jahrami, H., & Buheji, M. J. (2013). Competitiveness of Government Organizations through Customer Satisfaction in a Knowledge Economy: Study in the Kingdom of Bahrain. Journal of Public Administration and Governance, 3(4), 61-68.
Jayasingam, S., Ansari, M. A., Ramayah, T., & Jantan, M. (2013). Knowledge management practices and performance: are they truly linked? Knowledge Management Research & Practice, 11(3).
Kamaruddin, K., & Abeysekera, I. (2013). Intellectual Capital and Public Sector Performance. Studies in Managerial and Financial Accounting, 27, 1-187.
Kamalahmadi, M., & Parast, M. M. (2016). A review of the literature on the principles of enterprise and supply chain resilience: Major findings and directions for future research. International Journal of Production Economics, 171(1), 116-133.
Koh, W. T. H., & Wong, P. K. (2005). Competing at the Frontier: The Changing Roles of Technology Policy in Singapore’s Economic Strategy. Technological Forecasting & Social Change, 72, 255-285.
Ku Saud, K. A. (2017). International Conference on Libraries: Towards Lean Libraries. Vistana Hotel, Penang, Malaysia.
Kumar, N., & Che Rose, R. (2012). The impact of knowledge sharing and Islamic work ethic on innovation capability. Cross Cultural Management International Journal, 19(2), 142-165.
Li, W. (2011). How Creativity Is Changing China. Ed. M. Keane and Trans. H. Li and M. Guo. UK: Bloomsbury Academic.
Mafabi, S., Munene, J. C., & Ntayi, J. (2012). Knowledge management and organisational resilience Organisational innovation as a mediator in Uganda parastatals. Journal of Strategy and Management, 5(1), 57-80.
Mafabi, S., Munene, J. C., & Ahiauzu, A. (2015). Creative climate and organisational resilience: the mediating role of innovation. International Journal of Organizational Analysis, 23(4), 564-587.
Malaysian Administrative Modernisation Planning Unit (MAMPU). (2018). Garis Panduan Mengenai Kumpulan Inovatif dan Kreatif (KIK). Putrajaya, Prime Minister Department.
Malaysian Anti-Corruption Commissioner. (2017). Corruption Statistics. Putrajaya, Malaysia.
Malaysia in the IMD World Competitiveness YearBook (2018). 30th Edition. Malaysia Productivity Corporation (MPC), Selangor Malaysia.
Malaysian Public Complaint Bureau. (2016). PCB Statistics by Year, 2015-2016. Retrieved April 7, 2016 from http://www.pcb.gov.my
Massaro, M., Dumay, J., & Garlatti, A. (2015). Public sector knowledge management: a structured literature Review. Journal of Knowledge Management, 19(3), 530-558.
McLean, L. D. (2005). Organizational culture’s influence on creativity and innovation: a review of the literature and implications for human resource development. Journal of Advances in Developing Human Resources, 7(2), 226-246.
McManus, S. T. (2008). Organisational resilience in New Zealand. PhD Thesis, University of Canterbury, Upper Riccarton.
Ministry of Finance (2018). National Blue Ocean Strategy and TN50: National Strategy Unit, Putrajaya, Malaysia.
Moghimi, S., & Subramaniam, I. D. (2013). Employees’ Creative Behaviour: The Role of Organizational Climate in Malaysian SMEs. International Journal of Business and Management, 8(5), 1-12.
Mohamad, M. H., Daud, Z., & Yahya, K. K. (2014). Impact on employees’ good governance Characteristics, the role of transformational Leadership as determinant factor. International Journal of Science, Environment and Technology, 3(1), 320-338.
Moore, M. H., & Moore, G. W. (2003). Creating public value through state arts agencies. Arts Midwest, Minneapolis, MN.
Nasurdin, A. M., Ling, T. C., & Houc, K. B. (2014). The Influence of Organizational Creative Climate on Product Innovation: A Study of Malaysian Manufacturing Firms. International Journal of Economics and Management 8(1), 40-69.
Nuruzzaman, Md. (2015). Improving Competitiveness in Manufacturing-Wholesaling-Retailing Supply Chains in Sustaining Competitive Advantage via Business Intelligence, Knowledge Management, and System Dynamics. Published online: 07 Oct 2015, 221-457.
O’Donnell, O. (2006). Innovation in the Irish Public Sector, Institute of Public Administration, Dublin.
Omachonu, V. K., & Einspruch, N. G. (2010). Innovation in healthcare delivery systems: a conceptual framework. The Public Sector Innovation Journal, 15(1), 1-20.
Ongaro, E. (2004). Process management in the public sector. International Journal of Public Sector Management, 17(1), 81-107.
Pallant, J. (2001). The SPSS survival manual: A step-by-step guide to data analysis using SPSS for Windows (version 10). St Leonards, NSW: Allen & Unwin.
Rahman, O. A. (2013). The Essential of Science, Technology and Innovation Policy. Kuala Lumpur: Academy of Science Malaysia.
Raja Kasim, R. S. (2008). The Relationship of Knowledge Management Practices, Competencies, and the Organizational Performance of Government Departments in Malaysia. Journal of Industrial and Manufacturing Engineering, 2(12), 1252-1258.
Ramli, R. I., Abu-Hassan, N., Arifin, A. S., & Jasmid, A. N. (2017). Implementation of policy initiatives to foster public sector innovation in Malaysia: the need for measurement. Journal of Technology and Innovation Policy, 3(1), 23-29.
Riivari, E., Lämsä, A. M., Kujala, J., & Heiskanen, E. (2012). The ethical culture of organisations and organisational innovativeness. European Journal of Innovation Management, 15(3), 310-331.
Shafiq, M., Tasmin, R., Takala, J., Qureshi, M. I., & Rashid, M. (2017). Relationship of Blue Ocean Strategy and Innovation Performance: An Empirical Study. City University Research Journal, Special Issue: AIC, Malaysia, 74-80.
Shanker, R. L. (2013). The impact of transformational leadership on organisational climate for innovation, innovative work behaviour and organisational performance in government-linked companies. Australia: Charles Sturt University.
Siddiquee, N. A. (2008). Service delivery innovations and governance: the Malaysian experience. Journal of Transforming Government: People, Process and Policy, 2(3), 194-213.
Vaccaro, I. G., Jansen, J. J. P, Van Den Bosch F. A. J., & Volberda, H. W. (2012). Management Innovation and Leadership: The Moderating Role of Organizational Size. Journal of Management Studies, 49(1), 28-51.
Valsania, S. E., Moriano, J. A., & Molero, M. (2016). Authentic leadership and employee knowledge sharing behavior: Mediation of the innovation climate and workgroup identification. Leadership & Organization Development Journal, 37(4), 487-506.
Wang, C. L., & Ahmed, P. K. (2004). The development and validation of the organizational innovativeness construct using confirmatory factor analysis. European Journal of Innovation Management, 7(4), 303-313.
Zain, M., & Kassim, N. M. (2012). The Influence of Internal Environment and Continuous Improvements on Firms Competitiveness and Performance. Procedia - Social and Behavioral Sciences, 65, 26-32.
Zhou, Q., Hirst, G., & Shipton, H. (2017). Promoting Creativity at Work: The Role of Problem-Solving Demand. Applied Psychology, 61(1), 56-80.
Published
2019-06-12
How to Cite
Alias, A., Ismail, I. A., Alias, S. N. and Omar, Z. (2019) “Influence of Creative Climate, Knowledge Management Practices, and Organizational Innovation towards Organizational Resilience: A Case Study of Malaysian Public Service Agencies”, Malaysian Journal of Social Sciences and Humanities (MJSSH), 4(3), pp. 22 - 32. doi: 10.47405/mjssh.v4i3.208.
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