Personality Factors and Job Satisfaction Among The General Operation Force (GOF), Royal Malaysia Police in Selangor

  • Ianalisa Ghazali Faculty of Human Ecology, Universiti Putra Malaysia (UPM)
  • Azlina Mohd Khir Faculty of Human Ecology, Universiti Putra Malaysia (UPM)
  • Zanariah Ismail Faculty of Human Ecology, Universiti Putra Malaysia (UPM)
Keywords: personality, job satisfaction, general operations force


This study sought to understanding the relationship between personality and job satisfaction among the members of the General Operations Force (PGA), Royal Malaysian Police (RMP) in Selangor. Hence, this study aims to: i) describe socio-demographics of PGA members; ii) identify personality traits and levels of job satisfaction among PGA members; iii) determine the difference in level of job satisfaction based on the duration of service of PGA members; and v) determine the relationship between personality traits and job satisfaction among PGA members. A total of 300 respondents consisted of Constable PGA members to Sub-Inspectors who served in Battalion 4 and Battalion 19, Central Brigade, Cheras, Selangor were involved in this study. Respondents were selected through a multi- stage sampling method. The data were collected using administered questionnaire consisting of three parts; respondents’ background, Index Kepuasan Kerja (IKK) and Big Five Inventory (BFI). Data were analyzed using SPSS version 22. The results of the study for personality trait revealed that the majority of respondents had extraversion personality, agreeableness, conscientiousness and open to experience at high level while neuroticism was low. For job satisfaction, majority of respondents perceive job satisfaction at a moderate level. The findings show that the level of job satisfaction of respondents varies according to the length of service where respondents who serve more than 20 years have the highest satisfaction level. The finding also indicates the characteristics of extraversion personality, agreeableness and conscientiousness have significant negative relationships while neuroticism has a significant positive relationship with job satisfaction. Negative relationships between extraversion, agreeableness and conscientiousness indicate that respondents with low scores for such characteristics are dominant, concertifiable, unfriendly, abusive and suspicious are more satisfied with the task as PGA. While respondents with high scores neuroticism such as worry, alertness and anxiety are more satisfied with their tasks than low scores of neuroticism. Thus, the upcoming of police officer whom interested to engage into the PGA compulsory examine themselves in personality tests to ensure the elected members are well appropriate.


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How to Cite
Ghazali, I., Mohd Khir, A., & Ismail, Z. (2019). Personality Factors and Job Satisfaction Among The General Operation Force (GOF), Royal Malaysia Police in Selangor. Malaysian Journal of Social Sciences and Humanities (MJSSH), 4(3), 114 - 127. Retrieved from