Kecerdasan Emosi Terhadap Prestasi Kerja Pegawai Penguat Kuasa: Kajian Semasa Pandemik Covid-19
Abstract
Aspek kecerdasan emosi memainkan peranan penting terhadap prestasi kerja pegawai penguat kuasa di agensi PDRM, JIM, dan JKDM di Malaysia. Agensi ini merupakan badan penguat kuasa utama negara yang menawarkan perkhidmatan profesional. Kertas ini menyelidiki Kecerdasan Emosi terhadap Prestasi Kerja Pegawai Penguatkuasa: Kajian Semasa Pandemik Covid-19. Objektif utama dalam kajian ini untuk menguji kecerdasan emosi dalam dimensi motivasi, empati, kerohanian, dan kematangan terhadap prestasi kerja pegawai penguat kuasa. Kajian ini menggunakan kaedah kuantitatif serta instrumen dari Kecerdasan Emosi serta Prestasi Kerja. Seramai 300 pegawai penguat kuasa menyertai soal selidik. Analisis data dilakukan dengan perisian Statistical Package for Social Science (SPSS) versi 22 untuk menguji kesahan, kebolehpercayaan item, dan hipotesis kajian. Hasil kajian mendapati semua kecerdasan emosi berkait secara positif serta signifikan dengan prestasi kerja. Implikasinya adalah kecerdasan emosi penting untuk diterapkan dalam meningkatkan prestasi kerja pegawai penguat kuasa semasa wabak Covid-19. Kajian ini juga menegaskan bahawa kecerdasan emosi merupakan faktor penyumbang yang penting terhadap prestasi kerja pegawai penguat kuasa semasa pandemik, dan perlunya memberikan perhatian khusus kepada aspek ini.
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