Factors Influencing Work Performance Commitment Among Civil Servants: A Pilot Test in Penang Social Development (KEMAS).
The quality of human capital plays an important role in determining the direction of civil servants as well as ensuring management efficiency. Therefore, the public sector must be efficient in ensuring the delivery of quality services. Good job performance can increase organizational productivity. The Utusan Online newspaper dated November 22, 2010 reported that the number of distressed and low- performing civil servants increased to 6,133 people last year compared to 5,344 in 2008. This study aimed to examine factors that influence an employee's commitment to work performance. A total of 100 staff from the Community Development Department (KEMAS) of Penang, Seberang Perai Tengah District were participated in this survey. The study design was a descriptive study which used survey forms to collect data. The questionnaire was divided into three sections: a) respondent information; b) work commitment factors; and c) work performance. Data were analyzed using Statistical Package for the Social Sciences (SPSS) Version 21 software to evaluate frequency, percentage, average, correlation test, t test and anova test. The results show that the level of work performance among the civil servants is high and the factor of interest is the main factor of work commitment. While the relationship between factors of interest and job performance also showed strong correlation with the value of r = 0.593 at p <0.05. For the analysis of differences in work performance by gender and duration of service, the study findings show significant differences between work performance by service period. Finally, organizations need to put in place initiatives to foster employees' interest in the work they do.