Pengaruh Kualiti Perkhidmatan Institusi, Kepuasan Latihan Industri dan Pembelajaran Terarah Kendiri Terhadap Kebolehgajian Pelajar Kolej Vokasional di Sabah

  • Asrin Gili Fakulti Psikologi dan Pendidikan, Universiti Malaysia Sabah (UMS)
  • Abdul Said Ambotang Fakulti Psikologi dan Pendidikan, Universiti Malaysia Sabah (UMS)
Keywords: Kebolehgajian, tanggapan kebolehgajian diri, kualiti perkhidmatan, kepuasan latihan industri, pembelajaran terarah kendiri

Abstract

Isu pengangguran graduan kesan daripada kepesatan perubahan pasaran buruh yang disebabkan oleh ketidaktentuan sosioekonomi, perubahan organisasi serta kemajuan teknologi telah mendapat perhatian bukan sahaja di Malaysia, bahkan juga di peringkat global. Isu yang sangat sinonim dengan kebolehgajian ini perlu ditangani oleh semua pihak termasuklah institusi pendidikan tinggi, pihak industri yang menawarkan kolaborasi latihan serta individu pelajar sendiri. Justeru itu, kajian ini bertujuan untuk mengenal pasti pengaruh pengalaman pembelajaran pelajar yang berkaitan dengan kualiti perkhidmatan institusi, kepuasan latihan industri, dan pembelajaran terarah kendiri (PTK) terhadap tanggapan kebolehgajian diri khususnya dalam kalangan pelajar kolej vokasional di Sabah, Malaysia. Antara teori dan model yang digunakan sebagai panduan kajian ialah Model SSPE (Students Self-Perceived Employability), Model HESQUAL, Model Kepuasan Internship dan Model PRO-SDL (Personal Responsibility Orientation of Self-Directed in Learning). Kajian kuantitatif yang mengaplikasikan kaedah tinjauan cross-sectional ini menggunakan satu set soal selidik berstruktur yang diadaptasi. Kajian rintis melibatkan 105 responden mendapati bahawa kesemua instrumen yang digunakan mempunyai kesahan dan kebolehpercayaan yang tinggi. Kajian ini diharap dapat membantu para pemegang taruh KV di semua peringkat khasnya di peringkat institusi, industri dan pelajar sendiri dalam menambah baik program pendidikan sekali gus memastikan matlamat serta objektif untuk meningkatkan kebolehgajian pelajar dapat dicapai dengan cemerlang melalui intervensi kualiti perkhidmatan, latihan industri dan gaya pembelajaran terarah kendiri.

Statistics
Abstract views: 223 , PDF downloads: 196

Downloads

Download data is not yet available.

References

Abasimi, E. dan Xiaosong, G. 2016. Character strengths and life satisfaction of teachers in Ghana. Humanities and Social Sciences Letters, 41, 22–35.

Abdelhak, A., Mohammed, T., Mohammed, R., Khalid, S., & Abderrahim, T. (2015). Quality Management in Vocational Training: Evaluation of A Specialized Institution in Ict. Procedia - Social and Behavioral Sciences, 191, 1928–1933.

Abdullah, F. (2006). Measuring service quality in higher education: HEdPERF versus SERVPERF. Marketing Intelligence and Planning, 24(1), 31–47.

Abidin, M. (2015). Higher Education Quality: Perception Differences among Internal and External Stakeholders. International Education Studies, 8(12), 185.

Angell, R. J., Heffernan, T. W., & Megicks, P. (2008). Service quality in postgraduate education. Quality Assurance in Education, 16(3), 236–254.

Bernston, E. dan Marklund, S. 2007. The Relationship Between Perceived Employability and Subsequent Health. Work & Stress: An International Journal of Work, Health and Organisations. 21(3). 279-292.

Bernston, E., Sverke, M. dan Marklund, S. 2006. Predicting Perceived Employability: Human Capital or Labour Market Opportunities. Economic and Industrial Democracy. 27(2). 223-244.

Binder, J. F., Baguley, T., Crook, C., & Miller, F. (2015). The academic value of internships: Benefits across disciplines and student backgrounds. Contemporary Educational Psychology, 41, 73–82.

Boateng, J. K., Eghan, A., & Adu, M. O. (2015). Quality Assurance and Employability of Graduates in a Ghanaian University. Journal of Education and E-Learning Research, 2(3), 42–51.

BPTV KPM. (2011). Pelan Strategik Transformasi Pendidikan Vokasional. Putrajaya: Kementerian Pelajaran Malaysia. Retrieved from http://www.moe.gov.my/bptv/

Brockett, R. G. (1983). Self-directed learning and the Hard to Reach Adult. Lifelong Learning: The Adult Years, 6(8), 16–18.

Brockett, R. G., & Hiemstra, R. (1991). Self-direction in Adult Learning: Perspectives on Theory, Research adn Practices (1st Editio). London: Routledge Taylor & Francis Group.

Calvo-Porral, C., Lévy-Mangin, J. P., & Novo-Corti, I. (2013). Perceived quality in higher education: An empirical study. Marketing Intelligence and Planning, 31(6), 601–619.

Chen, C., & Chen, C. (2011). The influence of internship experiences on the behavioral intentions of college students in Taiwan. The Asia-Pacific Education Researcher, 20(1), 73–92.

Chen, T.-L., Shen, C.-C., & Gosling, M. (2018). Does employability increase with internship satisfaction? Enhanced employability and internship satisfaction in a hospitality program. Journal of Hospitality, Leisure, Sport and Tourism Education, 22(April), 88–99.

Chen, T. L., & Shen, C. C. (2012). Today’s intern, tomorrow’s practitioner? - The influence of internship programmes on students’ career development in the Hospitality Industry. Journal of Hospitality, Leisure, Sport and Tourism Education, 11(1), 29–40.

Cronin, J. J., dan Taylor, S. A. 1994. SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality. Journal of Marketing, 58(1), 125–131.

D’abate, C. P., Youndt, M. A., & Wenzel, K. E. (2009). Making the Most of an Internship: An Empirical Study of Internship Satisfaction. Academy of Management Learning & Education, 8(4), 527–539.

Dries, N., Forrier, A., De Vos, A., dan Papermans, R. 2014. Self-perceived employability, Organization-rated Potential and the Psychological Contract. Journal of Managerial Psychology. 29(5). 565 – 581

Enayati, T., Modanloo, Y., Behnamfar, R., & Rezaei, A. (2013). Measuring Service Quality of Islamic Azad University of Mazandaran using SERVQUAL Model. Iranian Journal of Management Studies, 6(1), 101–118.

Eurico, S. T., Silva, J. A. M. da, & Valle, P. O. do. (2015). A model of graduates ’ satisfaction and loyalty in tourism higher education : The role of employability. Journal of Hospitality, Leisure, Sport & Tourism Education, 16, 30–42.

Fernandes, C., Ross, K., & Meraj, M. (2013). Understanding student satisfaction and loyalty in the UAE HE sector. International Journal of Educational Management, 27(6), 613–630.

Ford, J. B., Joseph, M., & Joseph, B. (1999). Importance-performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA. THE JOURNAL OF SERVICES MARKETING, 13(2), 171–186.

Forrier, A. dan Sels, L. 2003. The Concept employability: A Complex Mosaic. International Journal of Human Resources Development and Management. 3(2). 102 – 124.

Fugate, M., Kinicki, A. J., dan Ashforth, B. E. 2004. Employability: A psycho-social construct, its dimensions, and applications. Journal of Vocational Behavior, 65(1), 14–38.

Galeeva, R. B. (2016). SERVQUAL application and adaptation for educational service quality assessments in Russian higher education. Quality Assurance in Education, 24(3).

Ganguli, S., & Roy, S. K. (2010). Service quality dimensions of hybrid services. Managing Service Quality: An International Journal, 20(5), 404–424.

Ghazali, D., & Sufean, H. (2016). Metodologi Penyelidikan dalam Pendidikan: Amalan dan Analisis Kajian (2nd ed.). Kuala Lumpur: Penerbit Universiti Malaya.

Gijbels, D., Raemdonck, I. and Vevecken, D. (2010). Influencing Work-Related Learning: The Role of Job Characteristics and Self-Directed Leaning Orientation in Part-Time Vocational Education. Vocations and Learning. 3. pp. 239-255.

Guilbert, L., Bernaud, J., Gouvernet, B. dan Rossier, J. 2016. Employability: Review and Research Prospects. International Journal of Educational and Vocational Guidance. 16,  69 -89

Hanaysha, J., Abdullah, H., & Warokka, A. (2012). Service Quality and Students’ Satisfaction at Higher Learning Institutions: The Competing Dimensions of Malaysian Universities’ Competitiveness. The Journal of Southeast Asian Research, 2011, 1–10.

Hassan, S., Shamsudin, M. F., Hasim, M. A., Mustapha, I., Jaafar, J., Adruthdin, K. F., … Ahmad, R. (2019). Mediating Effect of Corporate Image and Students’ Satisfaction on the Relationship Between Service Quality and Students’ Loyalty in TVET HLIs. Asian Academy of Management Journal, 24(Supp.1), 93–105.

Hussein, F. M., & Lopa, M. La. (2018). The determinants of student satisfaction with internship programs in the hospitality industry: A case study in the USA. Journal of Human Resources in Hospitality and Tourism, 17(4), 502–527.

Ibrahim, M. Z., Rahman, M. N. A., & Yasin, R. M. (2012). Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia. Procedia - Social and Behavioral Sciences, 56(Ictlhe), 272–283.

Ishengoma, E., & Vaaland, T. I. V. (2016). Can university-industry linkages stimulate students employability? Education + Training, 58, 18–44.

Jabatan Perangkaan Malaysia. 2018. BULETIN PERANGKAAN BULANAN MALAYSIA. Retrieved from https://www.dosm.gov.my

Jackson, D. (2014). Factors influencing job attainment in recent Bachelor graduates: Evidence from Australia. Higher Education, 68(1), 135–153.

Jean, C. P., Kawai, H., Rong, H. W., Chi, O. X., & Yin, S. C. (2012). Internship Satisfaction: A preliminary Study On Undergraduates From faculty Of Business and Finance of Universiti Tunku Abdul Rahman. Universiti Tunku Abdul Rahman.

Jose, G., Fisher, E., Elizabeth, C., & Mitch, S. (2013). Assessing the impact of mandatory internships on employability of recent college graduates in Mexico.

Joseph, M., & Joseph, B. (1997). Service quality in education : a student. Quality Assurance in Education, 5(1), 15–21.

Joshi, P., & Chadha, S. K. (2016). Measuring service quality perception of students in business schools. International Journal of Services and Operations Management, 25(4), 479.

Kamokoty, J., Sohani, N., & Sohani, N. (2015). Determinants of service quality in education : service provider’s perspective and academician’s perspective. Int. J. Srrvices and Operations Management, 20(2), 141–164.

Kee, C. P., Ahmad, F., Ibrahim, F., & Nie, K. S. (2012). Correlating graduate marketability dimensions with the measurements of university-student relationship. Asian Social Science, 8(6), 63–73.

Kementerian Pendidikan Tinggi Malaysia. (2018). Kajian Pengesanan Graduan 2017. Retrieved from http://www.mohe.gov.my/muat-turun/awam/statistik/2017

Khong, C. S. 2018. The Relationship between Self-Directedness in Learning and Employability : A study at a Private University in Dubai , United Arab Emirates. University of Leicester.

Kim, S.J., Kim, H.S., dan Lee, J.K. 2015. Employee self-concepts, voluntary learning behavior, and perceived employability. Journal of Managerial Psychology. 30(3), 264-279.

Kirves, K., Kinnunen, U. dan De Cuyper, N. 2014. Contract Type, Perceived Mobility and Optimism as Antecedents of Perceived Employability. Economic and Industrial Democracy. 35(3), 435 -453.

Knowles, M. S. 1975. Self-Directed Learning: A Guide for Learners and Teachers. New York: The Adult Education Company.

Kumar, M., Talib, S. A., dan Ramayah, T. 2012. Business Research Methods , OXFORD University Press , ISBN : 978 983 47074 77. New York: Oxford University Press.

Kolar, T., Erčulj, V., & Weis, L. (2018). Multigroup validation of the service quality, customer satisfaction and performance links in higher education. Service Industries Journal, 0(0), 1–25.

Latif, K. F., Imran, L., Farooq Sahibzada, U., & Ullah, M. (2017). In search of quality: measuring Higher Education Service Quality (HiEduQual). Total Quality Management and Business Excellence, 3363(June), 1–24.

Mollahoseini, A., & Farjad, S. (2012). Assessment Effectiveness on the Job Training in Higher Education (Case Study: Takestan University). Procedia - Social and Behavioral Sciences, 47(2008), 1310–1314.

Nasrudin Mohamed 2004. Graduate Unemployment; Perspectives & Brief Analysis. Journal of Administrative Science.

O’Donoghue, J. dan Maguire, T. 2005. The Individual Learner, Employability and the Workplace: A Reappraisal of Relationships and Prophecies. Journal of European Industrial Training. 29(6), 436-446.

Oldfield, B. M., & Baron, S. (2000). Student Perception of Service Quality in a UK University Business and Management Faculty Quality Assurance Education. Quality Assurance in Education, 8(2), 85–95.

Omar, M. K., Ismail, S., Hussein, N., Yi, C. H., & Yunus, M. N. M. (2017). Factors influencing internship satisfaction among university students in Malaysia. Advanced Science Letters, 23(8), 7779–7782.

Qenani, E., MacDougall, N., & Sexton, C. (2014). An empirical study of self-perceived employability: Improving the prospects for student employment success in an uncertain environment. Active Learning in Higher Education, 15(3), 199–213.

Raemdonck, I., Van Der Leeden, R., Valcke, M., Segers, M., and Thijssen, J. (2012). Predictors of Self-directed learning for Low-Qualified Employees: A Multi-Level Analysis. European Journal of Training and Development. 36(6). pp. 572-591.

Roskies, E. and Louis-Guerin, C. (1990). Job Insecurity in Managers: Antecedents and Consequences. Journal of Organizational Behavior. 11. pp. 345-359.

Rothwell, A., dan Arnold, J. 2007. Self-perceived employability: Development and validation of a scale. Personnel Review, 36(1), 23–41.

Rothwell, A., Herbert, I., dan Rothwell, F. 2008. Self-perceived employability: Construction and initial validation of a scale for university students. Journal of Vocational Behavior, 73(1), 1–12.

Rothwell, A., Jewell, S., dan Hardie, M. 2009. Self-perceived employability: Investigating the responses of post-graduate students. Journal of Vocational Behavior, 75(2), 152–161.

Ruhanen, L., Robinson, R., & Breakey, N. (2013). A tourism immersion internship: Student expectations, experiences and satisfaction. Journal of Hospitality, Leisure, Sport and Tourism Education, 13(1), 60–69.

Sapp, D. A., & Zhang, Q. (2009). Trends in industry supervisors’ feedback On business communication internships. Business Communication Quarterly, 72(3), 274–288.

Saudi, S., & Esa, A. (2012). Tahap Kepuasan Pelajar Terhadap Kualiti Program Kerjaya di UTHM. In Prosiding Seminar Pendidikan Pasca Ijazah dalam PTV Kali Ke-2 (pp. 221–231).

Sekaran, U., dan Bougie, J. R. . 2009. Research Method for Business: A Skill Building Approach (5th ed.). United Kingdom: Wiley Publishers.

Senthilkumar, N., & Arulraj, A. (2011). SQM-HEI – determination of service quality measurement of higher education in India. Journal of Modelling in Management, 6(1), 60–78.

Silva, P., Lopes, B., Costa, M., Seabra, D., Melo, A. I., Brito, E., & Dias, G. P. (2016). Stairway to employment? Internships in higher education. Higher Education, 72(6), 703–721.

Siu, G., Cheung, C., & Law, R. (2012). Developing a Conceptual Framework for Measuring Future Career Intention of Hotel Interns. Journal of Teaching in Travel and Tourism, 12(2), 188–215.

Smith, M. K. 2010. David Kolb on experiential learning. In The Encyclopedia of Informal Education. Retrieved from http://infed.org/mobi/david-a-kolb-on-experiential-learning/.

Stockdale, S. L., dan Brockett, R. G. 2011. Development of the PRO- SDLS : A Measure of Self- Direction in Learning Based on the Personal Responsibility Orientation Model. Adult Education Quartely, 61(2), 161–180.

Taat, M. S., & Abdullah, M. Y. (2014). Impak Pengajaran Dan Bimbingan Guru Pendidikan Islam Terhadap Motivasi Dan Pembelajaran Terarah Kendiri Pelajar. Jurnal Pemikir Pendidikan (Journal for Educational Thinkers), 5, 1–17.

Teeroovengadum, V., Kamalanabhan, T. ., & Seebaluck, A. K. (2016). Measuring service quality in higher education: Development of a Hierarchical Model (HESQUAL). Quality Assurance in Education, 24(2), 244–258.

Thijssen, J.G.L, Van der Heijden, B. dan Rocco, T.S. 2008. Toward the Employability-Link Model: Current Employment Transition to Future Employment Perspectives. Human Resource Development Review. 7(2), 165-183.

Thurgood, J. 1990, Active Listening ± A Social Work Perspective, NSPCC, Longman Group, Harlow

Veld, M., Semejin, J. dan Van Vuuren, T. 2015. Enhancing Perceived Employability: An Interactionist Perspective on Responsibilities of Organizations and Employees. Personnel Review. 44(6), 866 – 882.

Yang, H., Cheung, C., & Song, H. (2016). Enhancing the learning and employability of hospitality graduates in China. Journal of Hospitality, Leisure, Sport and Tourism Education, 19, 85–96.

Yildiz, S. M. (2014). Service quality evaluation in the school of physical education and sports: An empirical investigation of students’ perceptions. Total Quality Management and Business Excellence, 25(1–2), 80–94.

Yusof, N., & Fauzi, S. N. F. M. (2013). Students’ Performance in Practical Training: Academicians Evaluation. Procedia - Social and Behavioral Sciences, 93, 1275–1280.

Zainudin Awang. 2012. Research Methodology and Data Analysis. 2nd ed. Shah Alam, Malaysia: UiTM Press.

Zaliza, H, & Safarin, N. M (2014). Unemployment Among Malaysia Graduates:Graduates’ Attributes, Lecturers’ Competency and Quality of Education. Procedia - Social and Behavioral Sciences, 112(Iceepsy 2013), 1056–1063.

Zaliza, H., Safarin, N. M., & Ridzwan, C. R. (2015). Unemployment Problem among Graduates of Technical Field : Competencies of the Graduates and Quality of the Education. Sains Humanika, 2(2014), 53–57.

Zopiatis, A., & Constanti, P. (2012). Managing hospitality internship practices: A conceptual framework. Journal of Hospitality and Tourism Education, 24(1), 44–51.
Published
2019-11-24
How to Cite
Gili, A. and Ambotang, A. S. (2019) “Pengaruh Kualiti Perkhidmatan Institusi, Kepuasan Latihan Industri dan Pembelajaran Terarah Kendiri Terhadap Kebolehgajian Pelajar Kolej Vokasional di Sabah”, Malaysian Journal of Social Sciences and Humanities (MJSSH), 4(7), pp. 126 - 139. doi: https://doi.org/10.47405/mjssh.v4i7.311.
Section
Articles