Pengaruh Kualiti Perkhidmatan Institusi, Kepuasan Latihan Industri dan Pembelajaran Terarah Kendiri Terhadap Kebolehgajian Pelajar Kolej Vokasional di Sabah
Keywords:
Kebolehgajian, tanggapan kebolehgajian diri, kualiti perkhidmatan, kepuasan latihan industri, pembelajaran terarah kendiri
Abstract
Isu pengangguran graduan kesan daripada kepesatan perubahan pasaran buruh yang disebabkan oleh ketidaktentuan sosioekonomi, perubahan organisasi serta kemajuan teknologi telah mendapat perhatian bukan sahaja di Malaysia, bahkan juga di peringkat global. Isu yang sangat sinonim dengan kebolehgajian ini perlu ditangani oleh semua pihak termasuklah institusi pendidikan tinggi, pihak industri yang menawarkan kolaborasi latihan serta individu pelajar sendiri. Justeru itu, kajian ini bertujuan untuk mengenal pasti pengaruh pengalaman pembelajaran pelajar yang berkaitan dengan kualiti perkhidmatan institusi, kepuasan latihan industri, dan pembelajaran terarah kendiri (PTK) terhadap tanggapan kebolehgajian diri khususnya dalam kalangan pelajar kolej vokasional di Sabah, Malaysia. Antara teori dan model yang digunakan sebagai panduan kajian ialah Model SSPE (Students Self-Perceived Employability), Model HESQUAL, Model Kepuasan Internship dan Model PRO-SDL (Personal Responsibility Orientation of Self-Directed in Learning). Kajian kuantitatif yang mengaplikasikan kaedah tinjauan cross-sectional ini menggunakan satu set soal selidik berstruktur yang diadaptasi. Kajian rintis melibatkan 105 responden mendapati bahawa kesemua instrumen yang digunakan mempunyai kesahan dan kebolehpercayaan yang tinggi. Kajian ini diharap dapat membantu para pemegang taruh KV di semua peringkat khasnya di peringkat institusi, industri dan pelajar sendiri dalam menambah baik program pendidikan sekali gus memastikan matlamat serta objektif untuk meningkatkan kebolehgajian pelajar dapat dicapai dengan cemerlang melalui intervensi kualiti perkhidmatan, latihan industri dan gaya pembelajaran terarah kendiri.
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References
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Fernandes, C., Ross, K., & Meraj, M. (2013). Understanding student satisfaction and loyalty in the UAE HE sector. International Journal of Educational Management, 27(6), 613–630.
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Hassan, S., Shamsudin, M. F., Hasim, M. A., Mustapha, I., Jaafar, J., Adruthdin, K. F., … Ahmad, R. (2019). Mediating Effect of Corporate Image and Students’ Satisfaction on the Relationship Between Service Quality and Students’ Loyalty in TVET HLIs. Asian Academy of Management Journal, 24(Supp.1), 93–105.
Hussein, F. M., & Lopa, M. La. (2018). The determinants of student satisfaction with internship programs in the hospitality industry: A case study in the USA. Journal of Human Resources in Hospitality and Tourism, 17(4), 502–527.
Ibrahim, M. Z., Rahman, M. N. A., & Yasin, R. M. (2012). Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia. Procedia - Social and Behavioral Sciences, 56(Ictlhe), 272–283.
Ishengoma, E., & Vaaland, T. I. V. (2016). Can university-industry linkages stimulate students employability? Education + Training, 58, 18–44.
Jabatan Perangkaan Malaysia. 2018. BULETIN PERANGKAAN BULANAN MALAYSIA. Retrieved from https://www.dosm.gov.my
Jackson, D. (2014). Factors influencing job attainment in recent Bachelor graduates: Evidence from Australia. Higher Education, 68(1), 135–153.
Jean, C. P., Kawai, H., Rong, H. W., Chi, O. X., & Yin, S. C. (2012). Internship Satisfaction: A preliminary Study On Undergraduates From faculty Of Business and Finance of Universiti Tunku Abdul Rahman. Universiti Tunku Abdul Rahman.
Jose, G., Fisher, E., Elizabeth, C., & Mitch, S. (2013). Assessing the impact of mandatory internships on employability of recent college graduates in Mexico.
Joseph, M., & Joseph, B. (1997). Service quality in education : a student. Quality Assurance in Education, 5(1), 15–21.
Joshi, P., & Chadha, S. K. (2016). Measuring service quality perception of students in business schools. International Journal of Services and Operations Management, 25(4), 479.
Kamokoty, J., Sohani, N., & Sohani, N. (2015). Determinants of service quality in education : service provider’s perspective and academician’s perspective. Int. J. Srrvices and Operations Management, 20(2), 141–164.
Kee, C. P., Ahmad, F., Ibrahim, F., & Nie, K. S. (2012). Correlating graduate marketability dimensions with the measurements of university-student relationship. Asian Social Science, 8(6), 63–73.
Kementerian Pendidikan Tinggi Malaysia. (2018). Kajian Pengesanan Graduan 2017. Retrieved from http://www.mohe.gov.my/muat-turun/awam/statistik/2017
Khong, C. S. 2018. The Relationship between Self-Directedness in Learning and Employability : A study at a Private University in Dubai , United Arab Emirates. University of Leicester.
Kim, S.J., Kim, H.S., dan Lee, J.K. 2015. Employee self-concepts, voluntary learning behavior, and perceived employability. Journal of Managerial Psychology. 30(3), 264-279.
Kirves, K., Kinnunen, U. dan De Cuyper, N. 2014. Contract Type, Perceived Mobility and Optimism as Antecedents of Perceived Employability. Economic and Industrial Democracy. 35(3), 435 -453.
Knowles, M. S. 1975. Self-Directed Learning: A Guide for Learners and Teachers. New York: The Adult Education Company.
Kumar, M., Talib, S. A., dan Ramayah, T. 2012. Business Research Methods , OXFORD University Press , ISBN : 978 983 47074 77. New York: Oxford University Press.
Kolar, T., Erčulj, V., & Weis, L. (2018). Multigroup validation of the service quality, customer satisfaction and performance links in higher education. Service Industries Journal, 0(0), 1–25.
Latif, K. F., Imran, L., Farooq Sahibzada, U., & Ullah, M. (2017). In search of quality: measuring Higher Education Service Quality (HiEduQual). Total Quality Management and Business Excellence, 3363(June), 1–24.
Mollahoseini, A., & Farjad, S. (2012). Assessment Effectiveness on the Job Training in Higher Education (Case Study: Takestan University). Procedia - Social and Behavioral Sciences, 47(2008), 1310–1314.
Nasrudin Mohamed 2004. Graduate Unemployment; Perspectives & Brief Analysis. Journal of Administrative Science.
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Published
2019-11-24
How to Cite
Gili, A. and Ambotang, A. S. (2019) “Pengaruh Kualiti Perkhidmatan Institusi, Kepuasan Latihan Industri dan Pembelajaran Terarah Kendiri Terhadap Kebolehgajian Pelajar Kolej Vokasional di Sabah”, Malaysian Journal of Social Sciences and Humanities (MJSSH), 4(7), pp. 126 - 139. doi: 10.47405/mjssh.v4i7.311.
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