A Study on The Impact of Government Using Social Media as Medium in Sharing Information to Public

  • Masri Abdul lasi Faculty of Business, City University Malaysia
  • Izzat Basiran City Graduate School, City University Malaysia
Keywords: social media use, role, value, membership, knowledge sharing, collaboration and interaction


Several Studies shows that the used of social media as flatform of communication. The wide use of social media has changed the value of the information and individual role. Social media has been a great platform for knowledge sharing and even getting better as medium of communication and collaboration. The study aimed to examine the Impact of Government Using Social Media as Medium in Sharing Information to Public. The independent variables (Value, Role, Membership, Knowledge Sharing and Collaboration & Intention) of this study were used as primary goals of this research, while the dependent variable is Used of Social Media. The impacts that the users received from the new method, which is the social media that open the opportunity for people to gain tremendous knowledge not only on the past stories where it has become history, but also the current news which is latest and in a real-time basis story and news. The data collected from the quantitative study were distributed to the public in Kuala Lumpur via questionnaires to 150 respondents, since the researchers assume that Kuala Lumpur has a high population density from various population groups.  Statically Package for Social Science (SPSS) were used to analyze the correlation and determining the validity of the hypotheses. This study found that people are not really being impacted from the information shared from government agencies. It is recommended for future researcher to study the link between social media as a medium in sharing information with the aspect that impacted in people daily life and the role of government in controlling the news and information.

Abstract views: 68 , PDF downloads: 60


Download data is not yet available.


Ahmed, Y. A., Ahmad, M. N., Ahmad, N., & Zakaria, N. H. (2019). Social media for knowledge-sharing: A systematic literature review. Telematics and Information, 72-112.

Amaral, L. L. (2020). Absentmindedly scrolling through nothing’: liveness and compulsory continuous connectedness in social media. Media Culture & Society, 1-8.

Appel, G., Grewal, L., Hadi, R., & Stephen, A. T. (2019). The Futue of Social Media in Marketing. Journal of the Academy of Marketing Science, 79-95.

Apuke, O. D. (2017). Quantitative Research Methodes A Synopsis Approach. Arabian Journal of Business and Management Review (Kuwait Chapter), 40-47.

Bernama. (2017, 7 22). SSM Biztrust to Help Prevent Dishonest Online Sellers. Kuala Lumpur, Malaysia: New Straits Time.

Bernama. (2019, 8 13). Cyber Scams Top The List Every Year. Kuala Lumpur, Malaysia: New Straits Time.

Bukhari, S., Hamid, S., Ravana, S. D., & Ijab, M. T. (2018). Information-Seeking Behaviour Model of International Students’ Use of Social Media. Research Gtae - Conference Paper.

Coates, A. E., Hardman, C. A., Halford, J. C., Chritiansen, P., & Boylland, E. J. (2019, April). Social Media Influencer Marketing and Children's Food Intake: A Randomized Trial. Pediatrics, p. 143(4).

Dekker, R., Engbersen, G., & Klaver, J. (2018). mart Refugees: How Syrian Asylum Migrants Use Social Media Information in Migration Decision-Making. Social Media + Society.

Dollarhide, M. E. (2020, Sep 6). Social Media Definition. Retrieved from Investopedia: https://www.investopedia.com/terms/s/social-media.asp

Duquesne University. (n.d.). How Health Communicators Use Social Media in Interactive Marketing. Retrieved from Duquesne University - School of Nursing: https://onlinenursing.duq.edu/blog/health-communicators-use-social-media-interactive-marketing/

Field. (2013). Discovering Statistic Using IBM SPSS Statistics: And Sex and Drugs and Rock "N" Roll. Los Angelas; London; New Delhi: Sage.

Filippov, S. (2016, 2 7). Government of The Future: How Digital Technology Will Change The Way We Live, Work and Govern. European Digital Forum: Government of The Future. Brussels, Belgium: Digital Insights.

Fuchs, C. (2017). Social Media A Critical introduction. London: SAGE Publicantion Ltd.

Goyal, H. (2020). Social media impact. Academia, 1-62.

Heavenarchive, W. D. (2020, April 7). Why the coronavirus lockdown is making the internet stronger than ever. Retrieved from MIT Technology Review: https://www.technologyreview.com/2020/04/07/998552/why-the-coronavirus-lockdown-is-making-the-internet-better-than-ever/

Hogan, M., & Strasburger, V. C. (2018). Social Media and New Technology: A Primer. Research Gate - Clinical Pediatrics.

Khan, M. I., Ahmed, M., Din, S.-u., & Amin, A. (2017). The Impact of Social Media on Teacher's Performance: A case of Higher Educational Institution of Pakistan. European Online Journal of Natural and Social Sciences, 206-221.

Knowledge Management Tools. (2017). Knowledge Sharing. Retrieved from www.knowledge-management-tools.net: https://www.knowledge-management-tools.net/knowledge-sharing.php

Knowledge.Wharton. (2019, July 26). The Impact of Social Media: Is it Irreplaceable? Retrieved from knowledge.wharton.upenn.edu: https://knowledge.wharton.upenn.edu/article/impact-of-social-media/

Laal, M., & Ghodsi, S. M. (2012). Benefits of Collaborative Learning. Social and Behaviour Sciences, 486-490.

McCarthy-Jones, S. (2017, December 8). Are Social Networking Sites Controlling Your Mind? Retrieved from The Conversation: https://www.scientificamerican.com/article/are-social-networking-sites-controlling-your-mind/

Muntean, A. (2015). The Impact of Social Media Use of Political Participation.

Nibusinessinfo.co.uk. (n.d.). Nibusinessinfo.co.uk-Home. Retrieved from Nibusinessinfo.co.uk: https://www.nibusinessinfo.co.uk/content/advantages-and-disadvantages-using-social-media

O'keeffe, G. S., Clarke-Pearson, K., & Media, C. o. (2014). The Impact of Social Media on Children, Adolescent, and Families. Pediatrics Official Journal of the American Academy of Pediatrics.

Ranschaert, E. R. (2015). Social Media in Radiology. European Society of Radiology.

Roengtam, S., Nurmandi, A., Almeraz, D. N., & Kholid, A. (2017). Does Social Media Trandform City Government? A Case Study of Three ASEAN cITIES. Transforming Government: People, Process and Policy, 343-376.

Schlomer, G.L., Bauman, & Card, S. &. (2010). Best Practices for Missing Data Management in Counselling Psychology. Journal of Counselling Psychology, 57(1)9-10.

Shabbir, M. S., Ghazi, M. S., & Mehmood, A. R. (2016). A Impact of Social Media Application on Small Business Entrepreneurs. Arabian Journal of Business and Management Review.

Shaharudin, Z. M. (2018). Useage of Social Media for Higher Education. Research Hub.

Shearer, E. (2018, 12 10). Pew Research Center - Fact Tank. Retrieved from Pew Research Center: https://www.pewresearch.org/fact-tank/2018/12/10/social-media-outpaces-print-newspapers-in-the-u-s-as-a-news-source/

SimpliLearn. (2020, Nov 13). Understanding The Impacts of Social Media: Pros and Cons. Retrieved from impliLearn: https://www.simplilearn.com/real-impact-social-media-article

Tabachnick, & Fidell, B. &. (2007). Using Multivariate Statistic (5th Edition). Boston: Allyn and Bacon.

Taber, & Keith. (2017). The Use of Cronbachá Alpha when Developing and Reporting Research Instrument in Science Education. Research in Science Education, 1-24.

Treem, J. W., Dailey, S. L., Pierce, C. S., & Biffl, D. (2016). What we are talking about when we talk about social media: a framework for study. Sociology Compass, 7768-784.

Tursunbayeva, A., Franco, M., & Pagliari, C. (2017). Use of Social Media for e-Government in the Public Sector: A Systematic Review of Published Studies. Goverment Information Quarterly 34, 270-282.

UNAL, S. (2018). The Effect of Social Media Use to The Time Spent with Family Members. International Journal of Eurasia Social Science, 550-578.

Wani, P. H., & Sarodw, D. N. (2017). Social Media and Its Impact on The Users. International Journal of Trend Scientific Research and Development, 931-934.

Winship, C., & Mandel, M. (n.d.). Roles and Positions: A Critique and Extension of the Blockmodelling Approach. Socialogical Methodology, 314-344.

Wolf, M., Sims, J., & Yang, H. (n.d.). Social Media? What Social Media?

Wong, K. (2014, 5 13). What is The Value of Social Media Engagement? Retrieved from Forbes.com: https://www.forbes.com/sites/kylewong/2014/05/13/what-is-the-value-of-social-media-engagement/#e3555925951d
How to Cite
lasi, M. and Basiran, I. (2021) “A Study on The Impact of Government Using Social Media as Medium in Sharing Information to Public”, Malaysian Journal of Social Sciences and Humanities (MJSSH), 6(3), pp. 352 - 364. doi: https://doi.org/10.47405/mjssh.v6i3.711.