How the Team Norm of Information Exchange and Team Information Processing Affects Team Performance in Software Development Projects?

  • Nattaya Chamtitigul School of Business Administration, South China University of Technology, Guangzhou, Guangdong, China
  • Weining Li School of Business Administration, South China University of Technology, Guangzhou, Guangdong, China
Keywords: team norms of information exchange, team information processing, team performance, software development project


This study examines how the team norm of information exchange and team information processing affects team performance. Data were collected from 354 project teams from software development companies in Thailand. Structural Equation Modelling (SEM) was conducted to test the proposed hypotheses. The results of the study revealed that team norms of information exchange (TNM) has a significant relationship with team information processing (PRO). Team information processing positively influences team performance (TPM). Software development organisations could adopt such norms and this team process to improve software development projects performance and recognise team processes, which is essential for long-term sustainability and competitiveness.


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How to Cite
Chamtitigul, N. and Li, W. (2021) “How the Team Norm of Information Exchange and Team Information Processing Affects Team Performance in Software Development Projects?”, Malaysian Journal of Social Sciences and Humanities (MJSSH), 6(5), pp. 95 - 102. doi: 10.47405/mjssh.v6i5.792.