How the Team Norm of Information Exchange and Team Information Processing Affects Team Performance in Software Development Projects?
Keywords:
team norms of information exchange, team information processing, team performance, software development project
Abstract
This study examines how the team norm of information exchange and team information processing affects team performance. Data were collected from 354 project teams from software development companies in Thailand. Structural Equation Modelling (SEM) was conducted to test the proposed hypotheses. The results of the study revealed that team norms of information exchange (TNM) has a significant relationship with team information processing (PRO). Team information processing positively influences team performance (TPM). Software development organisations could adopt such norms and this team process to improve software development projects performance and recognise team processes, which is essential for long-term sustainability and competitiveness.
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References
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Akgün, A. E., Lynn, G. S., Keskin, H., & Dogan, D. (2014). Team learning in IT implementation projects: Antecedents and consequences. International Journal of Information Management, 34(1), 37-47.
Basaglia, S., Caporarello, L., Magni, M., & Pennarola, F. (2010). IT knowledge integration capability and team performance: the role of team climate. International Journal of Information Management, 30(6), 542-551.
Chamtitigul, N., & Li, W. (2021). The influence of ethical leadership and team learning on team performance in software development projects. Team Performance Management: An International Journal.
Chatman, J. A., & Flynn, F. J. (2001). The influence of demographic heterogeneity on the emergence and consequences of cooperative norms in work teams. Academy of management journal, 44(5), 956-974.
Chow, I. H. S. (2018). Cognitive diversity and creativity in teams: the mediating roles of team learning and inclusion. Chinese Management Studies.
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Cohen, S. G., & Bailey, D. E. (1997). What makes teams work: Group effectiveness research from the shop floor to the executive suite. Journal of management, 23(3), 239-290.
Curral, L. A., Forrester, R. H., Dawson, J. F., & West, M. A. (2001). It's what you do and the way that you do it: Team task, team size, and innovation-related group processes. European journal of work and organizational psychology, 10(2), 187-204.
Deeter-Schmelz, D. R., & Ramsey, R. P. (2003). An investigation of team information processing in service teams: Exploring the link between teams and customers. Journal of the Academy of Marketing Science, 31(4), 409-424.
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Eid, C., & Millham, R. (2013). Should mathematics be a mandatory fundamental component of any it discipline?. American Journal of Business Education (AJBE), 6(1), 67-72.
Faraj, S., & Sambamurthy, V. (2006). Leadership of information systems development projects. IEEE Transactions on engineering management, 53(2), 238-249.
Faraj, S., & Sproull, L. (2000). Coordinating expertise in software development teams. Management science, 46(12), 1554-1568.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Guinan, P. J., Cooprider, J. G., & Faraj, S. (1998). Enabling software development team performance during requirements definition: A behavioral versus technical approach. Information systems research, 9(2), 101-125.
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Islam, Z., Doshi, J. A., Mahtab, H., & Ahmad, Z. A. (2009). Team learning, top management support and new product development success. International Journal of Managing Projects in Business.
Kim, M., & Shin, Y. (2015). Collective efficacy as a mediator between cooperative group norms and group positive affect and team creativity. Asia Pacific Journal of Management, 32(3), 693-716.
Lee, P., Gillespie, N., Mann, L., & Wearing, A. (2010). Leadership and trust: Their effect on knowledge sharing and team performance. Management learning, 41(4), 473-491.
Leicher, V., & Mulder, R. H. (2016). Team learning, team performance and safe team climate in elder care nursing. Team Performance Management.
Lenberg, P., & Feldt, R. (2018, May). Psychological safety and norm clarity in software engineering teams. In Proceedings of the 11th international workshop on cooperative and human aspects of software engineering (pp. 79-86).
Liang, T. P., Liu, C. C., Lin, T. M., & Lin, B. (2007). Effect of team diversity on software project performance. Industrial Management & Data Systems.
Liu, Y., Keller, R. T., & Shih, H. A. (2011). The impact of team‐member exchange, differentiation, team commitment, and knowledge sharing on R&D project team performance. R&D Management, 41(3), 274-287.
Maheshwari, M., Kumar, U., & Kumar, V. (2012). Alignment between social and technical capability in software development teams. Team Performance Management: An International Journal.
Mathieu, J. E., & Schulze, W. (2006). The influence of team knowledge and formal plans on episodic team process-performance relationships. Academy of management journal, 49(3), 605-619.
Nunnaly, J. C. (1978). Psychometric theory. New theory. New York: McGraw-Hill. Paskevich DM, Brawley LR, Dorsch KD, Widmeyer WN (1999). Relationship between collective efficacy and cohesion: Conceptual and measurement issues. Group Dynamics, 3, 210-222.
Sawyer, S., & Guinan, P. J. (1998). Software development: Processes and performance. IBM systems journal, 37(4), 552-569.
Schippers, M. C., Homan, A. C., & Van Knippenberg, D. (2013). To reflect or not to reflect: Prior team performance as a boundary condition of the effects of reflexivity on learning and final team performance. Journal of Organizational Behavior, 34(1), 6-23.
Shin, Y., & Eom, C. (2014). Team proactivity as a linking mechanism between team creative efficacy, transformational leadership, and risk‐taking norms and team creative performance. The Journal of Creative Behavior, 48(2), 89-114.
Srivastava, A., Bartol, K. M., & Locke, E. A. (2006). Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance. Academy of management journal, 49(6), 1239-1251.
Taggar, S., & Ellis, R. (2007). The role of leaders in shaping formal team norms. The Leadership Quarterly, 18(2), 105-120.
Trendowicz, A., Ochs, M., Wickenkamp, A., Münch, J., Ishigai, Y., & Kawaguchi, T. (2008). Integrating Human Judgment and Data Analysis to Identify Factors Influencing Software Development Productivity. e-Informatica, 2(1), 47-69.
Van Offenbeek, M. (2001). Processes and outcomes of team learning. European journal of work and organizational psychology, 10(3), 303-317.
Wageman, R., Hackman, J. R., & Lehman, E. (2005). Team diagnostic survey: Development of an instrument. The journal of applied behavioral science, 41(4), 373-398.
Wallace, L., Keil, M., & Rai, A. (2004). How software project risk affects project performance: An investigation of the dimensions of risk and an exploratory model. Decision sciences, 35(2), 289-321.
Wang, M. L. (2010, July). The effect of task characteristics on team norms, cohesion and effectiveness of cross-functional teams in hospitals. In PICMET 2010 technology management for global economic growth (pp. 1-8). IEEE.
Yang, H. L., & Tang, J. H. (2004). Team structure and team performance in IS development: a social network perspective. Information & management, 41(3), 335-349.
Ahmed, F., Capretz, L. F., Bouktif, S., & Campbell, P. (2012). Soft skills requirements in software development jobs: A cross‐cultural empirical study. Journal of systems and information technology.
Akgün, A. E., Lynn, G. S., Keskin, H., & Dogan, D. (2014). Team learning in IT implementation projects: Antecedents and consequences. International Journal of Information Management, 34(1), 37-47.
Basaglia, S., Caporarello, L., Magni, M., & Pennarola, F. (2010). IT knowledge integration capability and team performance: the role of team climate. International Journal of Information Management, 30(6), 542-551.
Chamtitigul, N., & Li, W. (2021). The influence of ethical leadership and team learning on team performance in software development projects. Team Performance Management: An International Journal.
Chatman, J. A., & Flynn, F. J. (2001). The influence of demographic heterogeneity on the emergence and consequences of cooperative norms in work teams. Academy of management journal, 44(5), 956-974.
Chow, I. H. S. (2018). Cognitive diversity and creativity in teams: the mediating roles of team learning and inclusion. Chinese Management Studies.
Cialdini, R. B., Kallgren, C. A., & Reno, R. R. (1991). A focus theory of normative conduct: A theoretical refinement and reevaluation of the role of norms in human behavior. In Advances in experimental social psychology (Vol. 24, pp. 201-234). Academic Press.
Cohen, S. G., & Bailey, D. E. (1997). What makes teams work: Group effectiveness research from the shop floor to the executive suite. Journal of management, 23(3), 239-290.
Curral, L. A., Forrester, R. H., Dawson, J. F., & West, M. A. (2001). It's what you do and the way that you do it: Team task, team size, and innovation-related group processes. European journal of work and organizational psychology, 10(2), 187-204.
Deeter-Schmelz, D. R., & Ramsey, R. P. (2003). An investigation of team information processing in service teams: Exploring the link between teams and customers. Journal of the Academy of Marketing Science, 31(4), 409-424.
Ebert, C., & De Neve, P. (2001). Surviving global software development. IEEE software, 18(2), 62-69.
Eid, C., & Millham, R. (2013). Should mathematics be a mandatory fundamental component of any it discipline?. American Journal of Business Education (AJBE), 6(1), 67-72.
Faraj, S., & Sambamurthy, V. (2006). Leadership of information systems development projects. IEEE Transactions on engineering management, 53(2), 238-249.
Faraj, S., & Sproull, L. (2000). Coordinating expertise in software development teams. Management science, 46(12), 1554-1568.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Guinan, P. J., Cooprider, J. G., & Faraj, S. (1998). Enabling software development team performance during requirements definition: A behavioral versus technical approach. Information systems research, 9(2), 101-125.
Hair, J. F., Black, W. C., & Babin, B. J. (1998). RE Anderson, RL Tatham, and W. C. Black, Multivariate data analysis.(5th ed.). NJ: Prentice—Hall.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis 6th Edition.
Islam, Z., Doshi, J. A., Mahtab, H., & Ahmad, Z. A. (2009). Team learning, top management support and new product development success. International Journal of Managing Projects in Business.
Kim, M., & Shin, Y. (2015). Collective efficacy as a mediator between cooperative group norms and group positive affect and team creativity. Asia Pacific Journal of Management, 32(3), 693-716.
Lee, P., Gillespie, N., Mann, L., & Wearing, A. (2010). Leadership and trust: Their effect on knowledge sharing and team performance. Management learning, 41(4), 473-491.
Leicher, V., & Mulder, R. H. (2016). Team learning, team performance and safe team climate in elder care nursing. Team Performance Management.
Lenberg, P., & Feldt, R. (2018, May). Psychological safety and norm clarity in software engineering teams. In Proceedings of the 11th international workshop on cooperative and human aspects of software engineering (pp. 79-86).
Liang, T. P., Liu, C. C., Lin, T. M., & Lin, B. (2007). Effect of team diversity on software project performance. Industrial Management & Data Systems.
Liu, Y., Keller, R. T., & Shih, H. A. (2011). The impact of team‐member exchange, differentiation, team commitment, and knowledge sharing on R&D project team performance. R&D Management, 41(3), 274-287.
Maheshwari, M., Kumar, U., & Kumar, V. (2012). Alignment between social and technical capability in software development teams. Team Performance Management: An International Journal.
Mathieu, J. E., & Schulze, W. (2006). The influence of team knowledge and formal plans on episodic team process-performance relationships. Academy of management journal, 49(3), 605-619.
Nunnaly, J. C. (1978). Psychometric theory. New theory. New York: McGraw-Hill. Paskevich DM, Brawley LR, Dorsch KD, Widmeyer WN (1999). Relationship between collective efficacy and cohesion: Conceptual and measurement issues. Group Dynamics, 3, 210-222.
Sawyer, S., & Guinan, P. J. (1998). Software development: Processes and performance. IBM systems journal, 37(4), 552-569.
Schippers, M. C., Homan, A. C., & Van Knippenberg, D. (2013). To reflect or not to reflect: Prior team performance as a boundary condition of the effects of reflexivity on learning and final team performance. Journal of Organizational Behavior, 34(1), 6-23.
Shin, Y., & Eom, C. (2014). Team proactivity as a linking mechanism between team creative efficacy, transformational leadership, and risk‐taking norms and team creative performance. The Journal of Creative Behavior, 48(2), 89-114.
Srivastava, A., Bartol, K. M., & Locke, E. A. (2006). Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance. Academy of management journal, 49(6), 1239-1251.
Taggar, S., & Ellis, R. (2007). The role of leaders in shaping formal team norms. The Leadership Quarterly, 18(2), 105-120.
Trendowicz, A., Ochs, M., Wickenkamp, A., Münch, J., Ishigai, Y., & Kawaguchi, T. (2008). Integrating Human Judgment and Data Analysis to Identify Factors Influencing Software Development Productivity. e-Informatica, 2(1), 47-69.
Van Offenbeek, M. (2001). Processes and outcomes of team learning. European journal of work and organizational psychology, 10(3), 303-317.
Wageman, R., Hackman, J. R., & Lehman, E. (2005). Team diagnostic survey: Development of an instrument. The journal of applied behavioral science, 41(4), 373-398.
Wallace, L., Keil, M., & Rai, A. (2004). How software project risk affects project performance: An investigation of the dimensions of risk and an exploratory model. Decision sciences, 35(2), 289-321.
Wang, M. L. (2010, July). The effect of task characteristics on team norms, cohesion and effectiveness of cross-functional teams in hospitals. In PICMET 2010 technology management for global economic growth (pp. 1-8). IEEE.
Yang, H. L., & Tang, J. H. (2004). Team structure and team performance in IS development: a social network perspective. Information & management, 41(3), 335-349.
Published
2021-05-10
How to Cite
Chamtitigul, N. and Li, W. (2021) “How the Team Norm of Information Exchange and Team Information Processing Affects Team Performance in Software Development Projects?”, Malaysian Journal of Social Sciences and Humanities (MJSSH), 6(5), pp. 95 - 102. doi: 10.47405/mjssh.v6i5.792.
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